Refund policy

We hope you love your items from Eccentrics Boutique, but if your item/s didn’t work we have a generous return policy.

Most items are accepted for returns, but we do have a specific policy for items that are not eligible.

15 days for refund and 30 days for store credit

Original tags (if applicable) must be attached & intact.

Gift cards are non-refundable

Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free

Item cannot have any stains

Shoes must be in original shoe box with no damage to the box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.

Jewelry, sunglasses, hats and intimates are final sale

Sale items of 40% or more are final sale

Special Promotion Return Policy-If an item is discounted from 10-35%, then items can be returned for store credit only. This includes (but is not limited to) Cyber Monday, Flash sales, Facebook VIP discount, etc.

Eccentrics Boutique does not refund shipping charges

Damaged Items: If you receive a damaged or defective item, please email hello@eccentricsboutique.com within 3 business days of delivery. Please include a photo of the damaged and your order number.

How Do I Return an Item To Eccentrics Boutique?

Original and return shipping fees are non-refundable.

Make sure your items meet the above requirements. Complete the return form, and include with your return items.

Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our store! We recommend that you insure your package.

Send the package to the following address:

Eccentrics Boutique

Attn: Return

209 West Commercial Drive

Suite D

Carterville, IL 62918

Once received, returns are processed 3-5 business days of receipt and you will be emailed when we process your return. Your refund will be processed in the original form of payment for refund. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first. Gift cards for store credit will be emailed to you.

Original and return shipping fees are non-refundable.

Any item that does not meet the policy for return, will be shipped back to the customer at the customer’s expense.

Return with Afterpay

In general, refunds are applied starting with your final payment and working backwards to earlier payments.

Full Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Partial Refunds

The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase.

Original Payment Schedule:

Order #123456 $100.00 Payment Status

First Payment $25.00 PAID

Second Payment $25.00 Due in 2 weeks

Third Payment $25.00 Due in 4 weeks

Fourth Payment $25.00 Due in 6 weeks

The order total was $100 & a refund of $80 was processed.

However, prior to the second payment being made, items totalling $80 were returned. After the $80 refund was processed, the second, third, and fourth payments were cancelled. Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.

Payment Schedule after the $80 refund is processed:

Order #123456 $100.00 Payment Status

First Payment $25.00 Adjusted to $20 Refund back to card $5

Second Payment $25.00 Cancelled

Third Payment $25.00 Cancelled

Fourth Payment $25.00 Cancelled